How to Request Standard Translation Services (other than driver’s license services)

1. Inquiry
   Please provide us with as much detail as possible about the document(s) you need to have translated when you submit it to us. We particularly need to know the following:
   1) Japanese into English, or English into Japanese;
   2) intended purpose/use;
   3) deadline;
   4) preferred delivery method for completed translation.
   To request our services, you may click here for our Inquiry Form, or contact us by telephone or email. We need to review the source document before we can give a precise estimate. Please submit an electronic version of the document or documents to be translated (preferably via email attachment, to office@suzukimyers.com).
   ※Please note:  To expedite your estimate, please send us files in an editable format (Word, Excel, PowerPoint, etc.), rather than a non-editable format, such as PDF, whenever possible. This also helps facilitate translation speed, and allows our clients to avoid additional editing fees.
2. Estimate / Quotation
   We tailor our translation services to the material to be translated and the customer’s needs.
   We will send the client a confirmation sheet listing the work to be done and our estimate of the cost.
   ※Please note:  We base our estimates on the English word count for either Japanese-to-English or English-to-Japanese translations. Estimates for documents to be translated from Japanese to English are calculated by using the number of Japanese characters in the document to estimate the approximate number of English words in the resulting translation; once the translation is completed, the actual English word-count is used on the invoice.
3. Agreement
   Once the approved, signed confirmation sheet has been returned to us, the agreed-upon work has been officially contracted.
4. Translation and Proofreading
   Typically, native speakers of Japanese translate materials from English to Japanese, and native speakers of English translate from Japanese to English. Once the translation is completed, a different expert translator proofreads it to ensure quality.
5. Delivery of Translation
   We will deliver the completed translation by the agreed-upon date and time, via the method (postal mail, e-mail, etc.) selected by the client. Certain materials, such as legal documents that require a certified translation, can be sent by UPS or FedEx.
6. Follow-Up
   Once the translation is completed, we will send an invoice indicating the final English word count and noting any other costs for formatting, etc.
   If there are any problems with the translation, please contact us as soon as possible.
   Please give us feedback on the effectiveness of our translation services:
   Were you satisfied? Do you have any questions or suggestions?
   We strive to use feedback from our clients to continuously improve the services we provide.